I believe the above
statement is what makes communications so fascinating and fun. As a global
coach and consultant, I’ve observed that what I say to one person can trigger a
totally different reaction in another person. It is the meaning people give to
the words.
Let me share a personal
example. When a person uses the word “aggressive” to describe me, I have to
take a deep long breath. For me, “aggressive” means success at all costs.
“Aggressive” was the word that once described me when I was fighting to survive
in the oil industry in the ‘70s. Not a happy memory for me, and not who I am
today. Use the word “assertive” and I beam.
How would you know that “aggressive”
was a hot button for me? You probably would not.
Take the time to observe
people’s reaction and response to your communications to understand if the
intent of your communications are matching the impact of the communications.
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