Humility Helps

The quickest route to begin mending bridges with a stakeholder is a sincere heartfelt apology.

Give your ego a rest! Stop the drama, turmoil and negativity and resolve the situation my admitting your part in the situation. This applies to all situations especially those with a customer.

Make peace and build trust, not war and opposition with a sincere and humble, “I apologize.” Examples might include, “I apologize for the late delivery.” “I apologize for not keeping you in the loop.”

Are there any apologies you need to make? If yes, do it now. Face to face if possible or a phone call – make it personal.

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Remember

It does not take credentials to serve or to be a force for greatness.
Reach out. Be kind. Look at people in the eye. Connect.
Live greater.

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Love those A-HAs

I’ve been in business for a bunch of years and I am still learning – what fun! The good news I’ve stop repeating a lot of the same mistakes, except those that are much too fun to stop. I regress -- laughing out loud.

The point is that as an executive coach and resourceful solution based external consultant I feel compelled to warn leaders of impending train wrecks. I am finally accepting that it is hard to help people who don’t think they need help or in fact, get defensive.

It is not my role to be the hero but to be the advisor and coach. Nor am I to take it personally. Instead I am to be there when I am needed. Plain and simple.

Any heroes out there?

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Creating WOW Moments

I’m still reflecting on “What a Beautiful Life.” Every time I repeat the phrase I feel a warm glowing sensation in my heart and a gentle smile appears on my face. Every night before I go to sleep I consider all the ways I have been blessed. I awake counting all the ways I am living a beautiful life. It is making me a more forgiving and compassionate person and a more effective executive coach. Business gets better when I get better!

Isn’t life beautiful that a few words can create WOW moments?

What WOW moments are you creating for others?

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"What a Beautiful Life"

I was feeling a tad overwhelmed on a recent consulting gig. The thought running through my mind, “Can I do this?”

When out of the clear blue sky a smiling joy-filled executive assistant, Noemi, appears at the office door, “Hi. Just checking on you. Need anything?” Her warmth and smile calmed my racing mind. I took a breath and came back to the present.

I noticed she had a tattoo on the interior of her forearm which read, “What a Beautiful Life.” I was intrigued and asked the significance. The story that ensued had me grateful, in tears and reminding me that, in fact, it is a beautiful life. “We can do this!”

I am forever changed by her smile, gracious attitude of service and a tattoo.

And perhaps these words have changed you? It made me realize once again you never fully know the impact your words and smiles can have on others.

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Making Your Life Hard?

Between you and me, I get a gold medal in making my life hard -- an exhausting way to live.

I have to laugh out loud at God’s sense of humor, I write, speak and coach on igniting greatness yet I unknowingly had that negative, self-defeating pattern of behavior.

Had! I want to share my recent epiphany. There is a huge difference between humility and super-charged self-doubt and second guessing myself – of playing small.

Playing small does not honor God, nor serve others.

Live life full throttle! Live from your greatness!

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Want Winners?

I’ve heard it said, “If you want winners, you have to pay for winners.” I agree.

The “pay” includes:

• Fairness of wage plus some,
• At atmosphere that ignites passion and commitment and 
• Interesting work that sparks innovation and excellence.

What’s your current “pay” scale?

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High Road

In my 35+ years in business, I’ve never regretted taking the high road.

Sure at times my anger and actions were understandable, however they were not excusable. There was always a payback – gulp.

Broken relationships, crushed commitment, energy depleted, reputation loss – sigh.

I now breathe before speaking and acting. I respond to the situation and take the high road most the time. Okay, I’m not a saint.

Taking the high road leads to the high life of greatness.

 

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Best Practices?

From my experiences spanning 17 industries and 3 continents, there are no “best’ practices, just “better.”

The organizations that continue to thrive regardless of the economy are those companies filled with individuals who are striving for excellence.

Perceived best practices can create complacency, stagnate progress and instill a “not invented here” mentality that can kill the human spirit and profits.

Reflect, re-evaluate, innovate and execute better practices today for a flourishing tomorrow.

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