The quickest route to begin mending bridges with a stakeholder is a sincere heartfelt apology.
Give your ego a rest! Stop the drama, turmoil and negativity and resolve the situation my admitting your part in the situation. This applies to all situations especially those with a customer.
Make peace and build trust, not war and opposition with a sincere and humble, “I apologize.” Examples might include, “I apologize for the late delivery.” “I apologize for not keeping you in the loop.”
Are there any apologies you need to make? If yes, do it now. Face to face if possible or a phone call – make it personal.
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