Exhibiting people smarts
24/7 can be a challenge. There will be people and situations that trigger our
hot buttons.
In these situations,
breathe. Count to 10 or a hundred ten. The moment you lose control, is the
moment your credibility index plummets. The following actions can bring clarity
and composure.
- Assume good intent until proven otherwise.
- Seek clarification non-defensively.
- Refuse to take everything personally.
- Recognize everybody is doing the best they know how in that moment or they would handle it differently – including you being triggered.
- Identify what specifically triggered your intense reaction.
When I am triggered today,
I smile internally and remember: it is all just tweaking.
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